When things go well in your auto repair business, you eventually turn a small shop into an oversized garage. Your team expands along with it. Many big garage owners complain that they cannot track their technicians’ productivity. However, I have a solution for this. Use an auto repair shop software to measure their productivity.
This software lets you measure your technician’s productivity. You can easily measure their clock-in-out time and decide how much you will pay them accordingly. Moreover, your technicians will deliver it to your customers on time.
They will keep up with their promises because of the automated reminders with the help of auto repair scheduling software. There are a plethora of benefits that your technicians can utilize with this software.
Stick till the end and know why tracking your technician’s performance is essential. Read along!
Why Is It Important to Track Your Technician’s Performance?
As a repair shop owner, you must keep track of many things. To satisfy your customers, you must keep up with their vehicles because if your technicians keep delivering them late, they will stop returning.
You will lose your potential customers due to your technicians’ negligence. To gain the customer’s trust, you must give promised deliveries.
However, if you use auto repair shop software, there is no need to worry because it will help you give your customers a precise estimate with an estimated turnaround time. It lets your customers know when they will get their vehicle back. When customers drop off their cars in your garage, they count every day until they receive them. Use auto repair estimating software to create an estimated turnaround time for customers.
So if you deliver them on time, you become your customers’ favorite, and they start trusting you. Then, you can easily sell your extra services to earn a higher paycheck. Which will profit you more. 😄
Focus On Areas of Improvement
Knowing what improvements you can make for your business is always good because every improvement leads to a better future.
We all make mistakes in the beginning. However, we should learn from those mistakes. Because there is always room for improvement. As we are talking about our technicians’ performance, once you start tracking their working hours. You will better know which technicians need to improve their work efficiency.
You can simply tell them to increase their productivity because they fail to keep your customers happy. So you are giving them a chance to perform better.
Rewards For Smart Technicians
Technicians are an essential asset for your business. So you should keep them happy, and if they are doing well at their repairing job, you should give them incentives.
It will increase their motivation, and they will love to work for you with complete devotion and handwork. Howevethey will soon become your competition r, if you don’t pay them wion. Due to COVID-19, there is a technician shortage in the market, so keep your assets with you and don’t let them become your competition.
Technician Dashboard
You might be wondering what a technician’s portal is. Your shop technicians have to become tech-savvy. We’re in 2022, and your repair shop technicians should know all the basics of using tablets and smartphones. Which I’m sure they would be.
If in case, if they aren’t aware of the technology that much, you can give them training (or arrange it) because it will help them learn auto repair shop software
It will also help them manage their work better; for instance, your technicians can digitally inspect a customer’s vehicle using OBD scanners.
There is no chance of misunderstanding; your service advisor and customers can have direct communication. Auto repair estimating software is integrated with Twilio 2-way SMS. You can mention your technicians in the comment section to tell them clearly what the updates are.
When you create a repair order for your customer, communication will be shown in the popup of every repair order. To avoid any confusion.
Moreover, if your service advisor misses telling you any immediate action required by your customers while making estimates, your technician can recommend it in the recommended section.
Never Miss a Job Again
Missing a job means losing a chance to mint money. Ah, that’s painful.
But with auto repair shop software, you can assign your technicians their jobs when customers leave their vehicles in your garage. You can allocate your technicians’ careers before they come to your shop.
Create a work order for your technicians while sitting at your home and using the auto repair shop software. Moreover, on one work order, multiple technicians can be assigned. But you can’t assign various jobs to a single technician.
When you create a work order for your technicians, only the assigned technician can see what repair job is assigned.
This software is fully integrated with a job tracking board where you can check what time your technician has to deliver back. It automatically alerts the technician before a day when they have to provide about the customer’s vehicle before time. It reminds him of the time and day he is bound to return customers’ vehicles.
It’s human nature to forget things, especially before the due date. This software is a lifesaver for your technicians. And they will love the ease you are going to provide them.
Save Time: Order Your Vendor Before Time
As an auto repair shop owner, you must know the hassle when things run short in your inventory, and you cannot place an order or make a sale. To avoid this hassle, order on time so that your technicians face no delays.
If your inventory is managed well, your technician will start working immediately. However, if parts are missing, it will cause unusual delays. So, keep track of your inventory using auto detailing software.
Moreover, you get updates about parts on which you’re running low and quickly check what quantity is left without going to your inventory physically. It’s incredible how it saves you time. And let you manage your auto repair shop in a better way.
