In today’s world, technology is everywhere, and many auto repair shops are using it to work faster and grow their businesses. Therefore, digital vehicle inspection software significantly assists you. When doing inspections, mechanics can take pictures and videos to show and share this with customers as proof of the repairs.
As more car parts, like the odometer and entertainment system, have gone digital, it makes sense that car inspections have also become digital.
Digital vehicle inspections (DVI) are now essential for any auto repair shop, and this article will explain why.
Importance of Digital Vehicle Inspection
In the past, car inspections were done with pen and paper. A mechanic would check each part of the car and mark it as ‘good’ or ‘bad’ on a piece of paper attached to a clipboard. This paper was then used to create the bill for the customer.
Since repair shops could not show what parts were worn out, customers often felt like they were being charged too much. They had to trust the mechanic without really knowing the condition of their car, which made it hard for shops to build trust with their customers.
A survey of car owners found that two out of three didn’t trust auto repair shops. Many felt they were being charged more than necessary, and others were unhappy with the service, which often meant returning to the shop multiple times.
Why Digital Vehicle Inspection Software is Essential for Your Shop
Digital vehicle inspections are now the go-to method for many auto repair shops, replacing old-fashioned paper forms.
It’s pretty clear: mechanics can do inspections more quickly, send estimates to customers immediately through text or email, and include photos or videos to show customers why more significant repairs are needed.
Here’s why auto repair shops benefit from using digital vehicle inspections:
Build Trust with Your Customers
Customers expect things to be digital. We get our receipts emailed instead of printed, order groceries online and receive pictures when our deliveries arrive. Almost everything we buy has a digital side; your shop should, too.
Digital vehicle inspection software allow auto repair shops to offer a modern customer experience. The inspection results can be easily emailed or texted directly to the customer.
Any pictures or videos your mechanics take will be sent with the repair estimate, allowing customers to approve or deny the work in seconds, no matter where they are.
Meet Your Customer’s Need
Using the best digital vehicle inspection software, you can better meet each customer’s needs. Busy customers will appreciate knowing everything their car needs and getting it done in one visit.
On the other hand, customers who can’t pay a lot at once will prefer knowing the costs upfront so they can choose what to fix now and what can wait.
When customers know your auto repair shop helps them plan and budget for future expenses, it builds trust and encourages them to come back.
Since they can see a record of each inspection on their devices, they’ll always know what’s happening with their vehicle, leading to more transparency and trust.
Keep Customers Informed for Upcoming Repairs
With digital vehicle inspection software, your technicians can spot additional work needed on the car beyond what the customer initially brought it in for and document it. This way, they can easily show customers which repairs should be prioritized.
Even if customers decline certain repairs, that information stays attached to their profile. Declined jobs are tracked and included on the final invoice so customers can keep track of potential future maintenance. It’s a simple way to keep customers informed and ensure they return to your shop.
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Simplify Your Vehicle Inspections for Better Results
With digital inspection management software, technicians know precisely what to check and how to share their findings with the service advisors. When the techs use a Digital Vehicle Inspection (DVI) software, the service advisors get a clear report to help them create accurate repair estimates. This also gives customers a better understanding of what needs fixing and more control over the process.
Shops can even set up standard inspections. This way, service advisors won’t waste time searching for the proper inspection form whenever they create a repair order.
Technicians also benefit from having a consistent checklist, ensuring every vehicle is inspected with the same care and attention to detail.
Create Inspection Checklist with a Cloud-Based System
With a cloud-based shop management system, you can create as many inspection checklists as you need. You can even set up default inspections for specific jobs, making building repair orders easy and sending them to technicians in seconds. Each completed inspection is saved in the cloud, so you can quickly find it whenever you need to address a customer’s concerns.
Wrapping Up!
Digital vehicle inspection software has helped many shops work faster and save time. If your shop hasn’t started using it yet, there’s still time to do so. Even though most people don’t like paying for repairs, a clear and easy-to-understand inspection gives them the information they need to say yes to the work. This helps you and your team fix their car and get them safely back on the road.
FAQs
What are the benefits of digital vehicle inspection?
Digital Vehicle Inspections make car repairs more accessible and faster. They help shops find problems quickly, show clear pictures or videos to customers, and keep records safe in the cloud. This way, customers will understand what needs fixing, and shops can do the work more efficiently.
Why is vehicle inspection necessary?
Vehicle inspection is vital because it helps find problems before they become serious. Regular checks ensure everything works properly, keeping the car safe to drive. It also helps avoid costly repairs by catching issues early and ensuring the vehicle runs smoothly and lasts longer.
