It’s a busy morning at your auto repair shop. Phones are ringing, customers are walking in, and your team is swamped with a pile of repair orders.
The last thing you want is to misplace an order or mix up a repair request—leading to frustrated customers and delayed service. Sound familiar?
Now, imagine if there was a way to streamline this entire process—keeping all repair orders organized, tracked, and updated in real-time, without the stress.
This is where Torque360’s automotive repair ordering software comes in. By simplifying the way you handle service requests, it helps you stay on top of every job while enhancing customer satisfaction.
Ready to see how this software can transform your workflow and set your shop apart from the competition? Let’s explore it step-by-step!
What is a Repair Order?
The repair order shows all the details, like:
- Customer Stats
- Inspections
- Estimate/Work Order
- Work in Progress
- Payment
Moreover, it shows customer and vehicle details, tech recommendations, total estimates, and some additional options.
How Does Automotive Repair Ordering Software Work?
A repair order involves a few simple steps. Here are the details of how steps work:
- Adding Vehicle/Customer
The first thing is adding a customer or vehicle. You can also search for a customer or a vehicle. Once you have filled in the required fields, the “New RO” button will be activated in purple color.
- Add Vehicle: Enter vehicle details via VIN, license plate, or manually (make, model, year, license plate).
- Search Vehicle: For returning customers, search using license plate, VIN, etc.
- Add Customer: Enter the customer’s name and phone number. Additional info is optional.
- Search Customer: For returning customers, use saved data to create the repair order.
- Adding Jobs
Once a new repair order is created, the next step is to add job(s). There are multiple ways to add a job. Here are these methods:
- Manual Entry: Add job title, select mechanic, and input labor/parts costs.
- Canned Jobs: Choose pre-saved jobs for common services.
- Labor Guide: Search for jobs by code or description from Epicor’s labor guide.
- Quick Jobs: Use keywords to add related jobs instantly.
- Ordering Parts
After adding jobs, you have to add parts. Two integrations can help you.
- Nexpart: Select your Nexpart account, search and add parts to your cart, then click “Place Order” to order or “Back to Torque” to add to the repair order.
- PartsTech: Search and compare parts, add them to the cart, then choose either “Buy Now” or “Submit Quote” to add them to the repair order.
To learn more about all the Torque360 integrations in detail, click here!
- Customer Approval
The last step is the customer’s approval. For that, there are also two methods.
- Digital Authorization: Share the repair order via SMS or email for customer approval.
- Manual Authorization: Obtain approval in person by showing the repair order.
- Work in Progress
Once the repair order is approved by the customer, the mechanic can start the work on the vehicle. Only an assigned mechanic can start, pause, stop, or complete the work in progress. Here is what it looks like:
The play (▶️) button is used to start the work. The pause (⏸️) button is used to pause the work in the software in case of a mechanic taking a break. When the job is completed, the mechanic has to click on the stop (🛑) button.
Once the repair work is all completed, the mechanic has to click on “Mark Completed”. A pop-up will appear confirming if the job is completed. When clicked on “Yes” the “Mark Completed” button changes to “Completed”.
- Payment
The last step is payments. There are three payment methods:
- Debit/Credit Card
- Cash
- Cheque
- Torque Pay
To learn how TorquePay works, click here!
The “Summary” on the right side of the screen shows the summary of the invoice. Customers can pay partial or complete payment.
And that’s how the repair order works in Torque360 Auto Repair Shop Management Software!
